Live Chat Software

WILMINGTON, DE, UNITED STATES, February 19, 2024 /EINPresswire.com/ -- The live chat software industry was valued at $755.23 million in 2020, and is estimated to reach $1.7 billion by 2030, growing at a CAGR of 8.8% from 2021 to 2030.

Asia-Pacific is expected to experience extensive growth during the forecast period due to rise in demand for livechat software from numerous industries to help automate and scale their activity, in a platform that otherwise requires heavy lifting for moderation and a more one-to-one conversation style. In addition, emerging countries such as India and China are rapidly moving toward the adoption of chat applications. Strong regional economic growth and market openness are expected to fuel growth of live chat software in many industries.. Furthermore, surge in popularity in business messaging apps across Asia-Pacific is opportunistic for live chat software market.

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The global live chat software market is experiencing a surge in growth, fueled by the increasing popularity of live chat as a preferred mode of communication among consumers, particularly during online shopping experiences. This preference stems from the immediacy and convenience that live chat offers, providing customers with quick answers to their queries and enhancing their overall shopping experience.

In addition, rise in awareness about benefits of the live chat software, which include increased sales, enhanced customer engagement, reduced expenses, and others are expected to create growth opportunities for this market.

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North America dominated the live chat software market in 2020. The top start-up accelerators in North America are building artificial intelligence-enabled tools to help businesses with customer support, sales, and marketing. For instance, North American businesses are using bots such as Claire, which is used for testing consumer products, ad campaigns and Scribe, which is an AI-powered “sales development representative” that can identify new leads. The combination of artificial intelligence and live chat software is anticipated to create enormous opportunities for this market.

The Live chat software industry key players profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC. This study includes market trends, Live chat software market analysis, and future estimations to determine the imminent investment pockets.

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Table of Content:
Chapter 1 : INTRODUCTION
Chapter 2 : EXECUTIVE SUMMARY
Chapter 3 : MARKET OVERVIEW
Chapter 4 : MICROSERVER MARKET, BY COMPONENT
Chapter 5 : MICROSERVER MARKET, BY FUNCTION
Chapter 6 : MICROSERVER MARKET, BY ORGANIZATION
Chapter 7 : MICROSERVER MARKET, BY APPLICATION
Chapter 8 : MICROSERVER MARKET, BY REGION
Chapter 9 : COMPETITIVE LANDSCAPE
Chapter 10 : COMPANY PROFILES
LIST OF TABLES
LIST OF FIGURES

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