New Podcast: Navigating Compliance Challenges in the Contact Center Industry with Dan Greenwell
NobelBiz, Cloud Contact Center Technology
Get ready for a deep dive into the world of contact center solutions and compliance with Dan Greenwell!
In this episode, we're joined by none other than Dan Greenwell, the CEO of Customer Dynamics. With over three decades of business experience in executive roles, Dan has a wealth of insights and knowledge to share. His company, Customer Dynamics, is a leading force in creating innovative, cost-effective, and user-friendly contact center solutions.
We start the episode by exploring Dan's fascinating journey into the contact center industry, his transition to the CEO role at Customer Dynamics, and the company's unique approach to meeting Contact Center Compliance obligations.
We then discuss the present state of the contact center industry in the post-COVID era, delving into topics such as the impact of the pandemic on the industry, digital transformation, business continuity planning, and the changing regulatory environment.
Dan and our host, Christian Montes, also tackle some pressing issues, such as how to keep up with new overlapping state and federal regulations, effective strategies for detecting and preventing lead fraud and managing national 'Do Not Call' and opt-out lists for regulatory compliance.
The episode concludes with a more personal segment where we get to know Dan beyond his professional life. We delve into his hobbies, sources of inspiration, and book recommendations.
Here are some highlights from 'Navigating Compliance Challenges in the Contact Center Industry with Dan Greenwell':
- Customer Dynamic’s Competitive Advantage in Outbound Compliance
- Automation and Personalization in Customer Service: Maintaining the Human Touch
- Striking a Balance: Navigating Compliance in the Evolving Marketplace
- Making the transition smoother with cloud-based operations
- Navigating Risk Tolerance: Real-world Scenarios in Compliance Management
- Challenges, Solutions, and Unexpected Outcomes in Remote Work Environment
NobelBiz is a Contact Center software and voice carrier provider that has grown to serve Contact Centers globally.
Being more an extension of its clients' services rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced Omnichannel software solutions that handle text (email, webchat, SMS), social media, and voice in a single, easy-to-use interface.
The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.
Mirela Otea
NobelBiz
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Dan Greenwell explores the essential elements of staying updated on compliance issues in the constantly changing market.
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