Washington DC—The LibQUAL+® team is pleased to announce the following events, scheduled in conjunction with the American Libraries Association (ALA) Midwinter Meeting in Dallas, Texas, January 2012.

LibQUAL+®: Survey Introduction

Recommended for all first-time survey administrators. This session provides potential and prospective new LibQUAL+® participants with information on the project's development and origins, as well as basic practical information for getting started with the survey at your library. A buffet breakfast will be served.
Date: Monday, January 23
Time: 8:30 a.m.–10:00 a.m.
Register online at http://libqual.org/events/

LibQUAL+®: Survey Administration

Recommended for both first-time and repeat survey administrators. This session provides all participants registered for LibQUAL+® survey administration with practical information for administering the survey at your library, including: articulating survey objectives/desired outcomes, creating an assessment group or team, marketing your survey, navigating the LibQUAL+® online system (preferences, customization, monitoring survey progress), and obtaining results. Lunch will be served.
Date: Monday, January 23
Time: 10:30 a.m.–1:30 p.m.
Register online at http://libqual.org/events/

LibQUAL+®: Survey Results

This session is aimed at library staff who participated in the survey and will (a) provide an overview of recent LibQUAL+® participation, (b) report the latest research, (c) help participants to begin to interpret their institutional notebooks, and (d) share best practices in using the results. Attendees will have the opportunity to ask questions related to the results, provide feedback on their survey experience, learn from other participants, and discuss how to put LibQUAL+® results into action. Please bring your results notebooks if you have specific questions regarding your results.
Date: Monday, January 23
Time: 2:00 p.m.–4:30 p.m.
Register online at http://libqual.org/events/

LibQUAL+® Consultations

Make the most of your exhibit time at ALA Midwinter. If you have questions about the survey (general process, survey customization, results analysis, etc.), schedule a consultation with a LibQUAL+® team member in the exhibit hall. The consultation can be an open-ended, one-on-one session tailored to your needs, held at the LibQUAL+® Booth #1649.
Dates & Times:
Friday, January 20, 5:30–7:30 p.m.
Saturday–Sunday, January 21-22, 9:00 a.m.–5:00 p.m.
Monday, January 23, 9:00 a.m.–2:00 p.m.
Location: Dallas Convention Center, LibQUAL+® Booth #1649
Contact the LibQUAL+® team at libqual@arl.org to schedule a consultation.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is on the Web at http://www.libqual.org/ .

The Association of Research Libraries (ARL) is a nonprofit organization of 126 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/ .

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