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CrowdStrike Reports Record Fiscal Third Quarter 2020 Financial Results

Surpasses $500 million in ARR and achieves positive cash flow from operations and free cash flow
Increases full year revenue outlook

  • Subscription revenue grew 98% year-over-year to $114.2 million
  • ARR grew 97% year-over-year to $501.7 million
  • Record net new ARR of $77.9 million, increased 32% quarter-over-quarter
  • Subscription customers increased 112% year-over-year to reach 4,561 customers
  • Generated $38.6 million in cash from operations and $7.0 million in free cash flow

SUNNYVALE, Calif., Dec. 05, 2019 (GLOBE NEWSWIRE) -- CrowdStrike Holdings, Inc., (Nasdaq: CRWD), a leader in cloud-delivered endpoint protection, today announced financial results for the third quarter of its fiscal 2020, ended October 31, 2019.

“Third quarter results well exceeded our expectations and CrowdStrike delivered the best quarter yet in company history with strength in multiple areas of the business including 98% subscription revenue growth and record net new ARR. We achieved two significant milestones as ARR grew 97% year-over-year to exceed half a billion dollars and we generated positive cash flow in the quarter,” said George Kurtz, CrowdStrike’s co-founder and chief executive officer.

“Strong demand among organizations across diverse sizes and industries and our frictionless go-to-market engine drove our rapid growth at scale, which we believe continues to demonstrate our growing leadership in the Security Cloud category and ongoing growth potential,” concluded Kurtz.

Burt Podbere, CrowdStrike’s chief financial officer, said, “Robust growth along with our relentless focus on execution and strong unit economics drove improved operating leverage, positive cash flow from operations and positive free cash flow. Given our strong performance and growing momentum in the market, we are raising our guidance for fiscal year 2020. Looking forward into fiscal year 2021 ending January 31, 2021, we expect to be free cash flow positive for the year and achieve non-GAAP operating income breakeven in the fourth quarter of fiscal year 2021, while at the same time continuing to aggressively invest in our market opportunity.”

Third Quarter Fiscal 2020 Financial Highlights

  • Revenue: Total revenue was $125.1 million, an 88% increase, compared to $66.4 million in the third quarter of fiscal 2019. Subscription revenue was $114.2 million, a 98% increase, compared to $57.7 million in the third quarter of fiscal 2019. 
     
  • Annual Recurring Revenue (ARR) increased 97% year-over-year and grew to $501.7 million as of October 31, 2019, of which $77.9 million was net new ARR added in the quarter.
     
  • Subscription Gross Margin: GAAP subscription gross margin was 74%, compared to 70% in the third quarter of fiscal 2019. Non-GAAP subscription gross margin was 76%, compared to 71% in the third quarter of fiscal 2019.
     
  • Loss from Operations: GAAP loss from operations was $38.5 million, compared to $42.1 million in the third quarter of fiscal 2019. Non-GAAP loss from operations was $16.5 million, compared to $28.6 million in the third quarter of fiscal 2019.
     
  • Net Loss: GAAP net loss was $35.5 million, compared to $42.3 million in the third quarter of fiscal 2019. GAAP net loss per share was $0.17, compared to $0.93 in the third quarter of fiscal 2019. Non-GAAP net loss was $13.4 million, compared to $28.8 million in the third quarter of fiscal 2019. Non-GAAP net loss per share was $0.07, compared to $0.64 in the third quarter of fiscal 2019.
     
  • Cash Flow: Net cash generated from operations was $38.6 million, compared to a use of $3.6 million in the third quarter of fiscal 2019. Free cash flow was $7.0 million, compared to negative $13.1 million in the third quarter of fiscal 2019.
     
  • Cash, cash equivalents and marketable securities increased to $833.7 million as of October 31, 2019.

Recent Highlights

  • Added a record 772 net new subscription customers in the quarter for a total of 4,561 subscription customers as of October 31, 2019, representing 112% growth year-over-year.
     
  • CrowdStrike’s subscription customers that have adopted four or more cloud modules increased to over 50% and those with five or more cloud modules increased to 30% as of October 31, 2019.
     
  • Expanded cloud-native Falcon Platform with the announcement of a new Firewall Management module that delivers simple, centralized host firewall management to help customers transition from legacy endpoint suites to CrowdStrike’s next-generation solution.
     
  • Introduced Falcon for Amazon Web Services to simplify cloud workload protection and provide enhanced visibility. Falcon for AWS will be available in AWS Marketplace, allowing customers to easily purchase and deploy the solution with integrated metered billing.
     
  • Partnered with Wipro, a leading global information technology consulting and business process services company, to bring the CrowdStrike Falcon platform for comprehensive, real-time endpoint protection to Wipro’s global customers.
     
  • Announced seven new third-party applications for the CrowdStrike Store that will extend the power of the CrowdStrike Falcon platform, addressing additional use cases to strengthen the security posture of customers.
     
  • Industry Recognition: Received highest score for “Lean Forward” Organizations (Type A Use Cases) in Gartner’s Second Critical Capabilities for Endpoint Protection Platforms Report. Named by Forrester Research, Inc. as a Leader in Endpoint Security in The Forrester Wave: Endpoint Security Suites (ESS), Q3 2019 report. Named Best New Endpoint Solution by SE Labs in annual report.

Financial Outlook

CrowdStrike is providing the following guidance for the fourth quarter of fiscal 2020 (ending January 31, 2020) and is raising its guidance for fiscal year 2020 (ending January 31, 2020):

     
  Q4 FY20
Guidance
Full Year FY20
Guidance
 

Total revenue
 

$135.9 – $38.6 million
 

$465.2 – $468.0 million
     
Non-GAAP loss from operations $(21.6) – $(19.7) million $(80.5) – $(78.6) million
     
Non-GAAP net loss $(19.1) – $(17.2) million $(77.7) – $(75.8) million
     
Non-GAAP net loss per share, basic and diluted $(0.09) – $(0.08) $(0.53) – $(0.52)
     
Weighted average shares used in computing Non-GAAP net loss per share attributable to common stockholders, basic and diluted 205.2 million 146.7 million
     

These statements are forward-looking and actual results may differ materially as a result of many factors. Refer to the Forward-Looking Statements safe harbor below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

Guidance for non-GAAP financial measures excludes stock-based compensation expense and amortization expense of acquired intangible assets. We have not provided the most directly comparable GAAP measures because certain items are out of our control or cannot be reasonably predicted. Accordingly, a reconciliation for non-GAAP loss from operations, non-GAAP net loss, and non-GAAP net loss per share is not available without unreasonable effort.

Conference Call Information

CrowdStrike will host a conference call for analysts and investors to discuss its earnings results for the third quarter of fiscal 2020 and outlook for its fiscal fourth quarter and year 2020 today at 2:00 p.m. Pacific time (5:00 p.m. Eastern time). A recorded webcast of the event will also be available for one year on the CrowdStrike Investor Relations website ir.crowdstrike.com.

   
Date:  Thursday, December 5, 2019
Time:  2:00 p.m. Pacific time / 5:00 p.m. Eastern time
Dial-in number:  800-525-5356 or 409-937-8967, conference ID: 1548478 
Webcast:  ir.crowdstrike.com
   

Forward-Looking Statements

This press release contains forward-looking statements that involve risks and uncertainties, including statements regarding our future financial and operating performance, including our financial outlook for the fiscal fourth quarter and year 2020. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release, including: our limited operating history; our ability to identify and effectively implement the necessary changes to address execution challenges; risks associated with managing our rapid growth; our limited experience with new product and subscription and support introductions and the risks associated with new products and subscription and support offerings, including the risk of defects, errors, or vulnerabilities; our ability to attract new and retain existing customers; the failure to timely develop and achieve market acceptance of new products and subscriptions as well as existing products and subscriptions and support; rapidly evolving technological developments in the market for security products and subscription and support offerings; length of sales cycles; and general market, political, economic, and business conditions.

Additional risks and uncertainties that could affect our financial results are included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” set forth from time to time in our filings and reports with the Securities and Exchange Commission (“SEC”), including our prospectus filed with the SEC pursuant to Rule 424(b), dated June 11, 2019, and in our Quarterly Report on Form 10-Q for the quarter ended October 31, 2019, that will be filed with the SEC following this earnings release.

You should not rely on these forward-looking statements, as actual outcomes and results may differ materially from those contemplated by these forward-looking statements as a result of such risks and uncertainties. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we do not assume any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.

Use of Non-GAAP Financial Information

We believe that the presentation of non-GAAP financial information provides important supplemental information to management and investors regarding financial and business trends relating to our financial condition and results of operations. For further information regarding these non-GAAP measures, including the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, please refer to the financial tables below, as well as the “Explanation of Non-GAAP Financial Measures" section of this press release.

Channels for Disclosure of Information

We intend to announce material information to the public through the CrowdStrike Investor Relations website ir.crowdstrike.com, SEC filings, press releases, public conference calls, and public webcasts. We use these channels, as well as social media and our blog, to communicate with our investors, customers, and the public about our company, our offerings, and other issues. It is possible that the information we post on social media and our blog could be deemed to be material information. As such, we encourage investors, the media, and others to follow the channels listed above, including the social media channels listed on our investor relations website, and to review the information disclosed through such channels. Any updates to the list of disclosure channels through which we will announce information will be posted on the investor relations page on our website.

About CrowdStrike Holdings

CrowdStrike® provides cloud-delivered endpoint protection. Leveraging artificial intelligence (AI), the CrowdStrike Falcon platform protects customers against cyberattacks on endpoints on or off the network by offering visibility and protection across the enterprise.

2019 CrowdStrike, Inc. All rights reserved. CrowdStrike® and CrowdStrike Falcon are among the trademarks of CrowdStrike, Inc.

Investor Relations Contact
CrowdStrike Holdings, Inc.
Maria Riley
investors@crowdstrike.com  
669-721-0742

Press Contact
CrowdStrike Holdings, Inc.
Ilina Cashiola
ilina.cashiola@crowdstrike.com
202-340-0517

 
CROWDSTRIKE HOLDINGS, INC.
               
Condensed Consolidated Statements of Operations
(in thousands, except per share amounts)
(unaudited)
               
  Three Months Ended October 31,   Nine Months Ended October 31,
    2019       2018       2019       2018  
Revenue              
  Subscription $ 114,221     $ 57,651     $ 297,787     $ 146,570  
  Professional services   10,898       8,728       31,517       22,799  
  Total revenue   125,119       66,379       329,304       169,369  
               
Cost of revenue              
  Subscription (1)   29,221       17,302       77,858       47,077  
  Professional services (1)   8,134       4,972       20,353       13,166  
  Total cost of revenue   37,355       22,274       98,211       60,243  
               
Gross profit   87,764       44,105       231,093       109,126  
               
Operating expenses              
  Sales and marketing (1)   68,675       46,614       190,792       123,344  
  Research and development (1)   35,992       25,968       91,497       62,546  
  General and administrative (1)   21,615       13,614       63,737       28,868  
  Total operating expenses   126,282       86,196       346,026       214,758  
               
Loss from operations   (38,518 )     (42,091 )     (114,933 )     (105,632 )
  Interest expense   (132 )     -       (297 )     (428 )
  Other income (expense), net   3,579       303       3,523       (1,739 )
               
Loss before provision for income taxes   (35,071 )     (41,788 )     (111,707 )     (107,799 )
               
Provision for income taxes   (434 )     (535 )     (1,664 )     (1,018 )
               
Net loss $ (35,505 )   $ (42,323 )   $ (113,371 )   $ (108,817 )
               
Net loss per share attributable to Class A and Class B common stockholders, basic and diluted $ (0.17 )   $ (0.93 )   $ (0.89 )   $ (2.45 )
               
Weighted-average shares used in computing net loss per share attributable to Class A and Class B common stockholders, basic and diluted   204,096       45,287       128,009       44,344  
               
               
(1) Includes stock-based compensation expense as follows:              
               
  Three Months Ended October 31,   Nine Months Ended October 31,
    2019       2018       2019       2018  
  (in thousands)   (in thousands)
Subscription cost of revenue $ 1,666     $ 382     $ 3,164     $ 533  
Professional services cost of revenue   784       53       1,531       156  
Sales and marketing   7,355       2,137       15,511       3,941  
Research and development   4,696       6,245       10,353       7,232  
General and administrative   7,465       4,643       25,018       5,541  
  Total stock-based compensation expense $ 21,966     $ 13,460     $ 55,577     $ 17,403  
               

 

CROWDSTRIKE HOLDINGS, INC.
       
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)
       
  October 31,   January 31,
    2019       2019  
Assets      
Current assets:      
  Cash and cash equivalents $ 743,605     $ 88,408  
  Marketable securities   90,083       103,247  
  Accounts receivable, net   145,694       92,476  
  Deferred contract acquisition costs, current   35,924       28,847  
  Prepaid expenses and other current assets   37,914       18,410  
  Total current assets   1,053,220       331,388  
Property and equipment, net   129,504       73,735  
Deferred contract acquisition costs, noncurrent   58,260       9,918  
Goodwill   7,794       7,947  
Intangible assets, net   637       1,048  
Other assets   6,639       9,183  
  Total assets $ 1,256,054     $ 433,219  
Liabilities, Redeemable Convertible Preferred Stock, and Stockholders’ Equity (Deficit)      
Current liabilities:      
  Accounts payable $ 5,244     $ 6,855  
  Accrued expenses   29,460       32,541  
  Accrued payroll and benefits   36,905       19,284  
  Deferred revenue   335,801       218,700  
  Other current liabilities   8,194       4,040  
  Total current liabilities   415,604       281,420  
Deferred revenue, noncurrent   111,838       71,367  
Other liabilities, noncurrent   11,570       10,313  
  Total liabilities   539,012       363,100  
Commitments and contingencies       
Redeemable Convertible Preferred Stock      
  Redeemable convertible preferred stock   -       557,912  
Stockholders’ Equity (Deficit)      
  Preferred stock   -       -  
  Common stock   -       24  
  Common stock, Class A and Class B   103       -  
  Additional paid-in capital   1,326,116       31,211  
  Accumulated deficit   (609,079 )     (519,126 )
  Accumulated other comprehensive income (loss)   (98 )     98  
  Total stockholders’ equity (deficit)   717,042       (487,793 )
Total liabilities, redeemable convertible preferred stock, and stockholders’ equity (deficit) $ 1,256,054     $ 433,219  
       

 

CROWDSTRIKE HOLDINGS, INC.
       
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)
       
  Nine Months Ended October 31,
    2019       2018  
Operating activities      
Net loss $ (113,371 )   $ (108,817 )
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:      
  Depreciation and amortization   16,023       10,199  
  Loss on disposal of fixed assets   -       223  
  Amortization of intangible assets   385       435  
  Amortization of deferred contract acquisition costs   24,125       19,312  
  Change in fair value of redeemable convertible preferred stock warrant liability   6,022       2,935  
  Allowance for doubtful accounts   413       485  
  Stock-based compensation expense   55,577       17,403  
  Accretion of marketable securities purchased at a discount   (1,313 )     (625 )
  Non-cash interest expense   293       187  
  Changes in operating assets and liabilities:      
  Accounts receivable   (53,631 )     (17,936 )
  Deferred contract acquisition costs   (55,238 )     (27,531 )
  Prepaid expenses and other assets   (19,883 )     (2,307 )
  Accounts payable   (3,773 )     (6,280 )
  Accrued expenses and other current liabilities   3,405       (2,331 )
  Accrued payroll and benefits   17,621       3,498  
  Deferred revenue   157,239       72,219  
  Other liabilities, noncurrent   (58 )     155  
  Net cash provided by (used in) operating activities   33,836       (38,776 )
Investing activities      
Purchases of property and equipment   (66,848 )     (21,664 )
Capitalized internal-use software   (5,208 )     (5,042 )
Purchases of marketable securities   (187,697 )     (135,253 )
Proceeds from sales of marketable securities   4,473       -  
Maturities of marketable securities   197,764       30,600  
  Net cash used in investing activities   (57,516 )     (131,359 )
Financing activities      
Proceeds from the issuance of common stock upon initial public offering, net of underwriting discounts   665,092       -  
Proceeds from the issuance of redeemable convertible preferred stock, net of issuance costs   -       206,896  
Repayment of loan payable   -       (6,158 )
Proceeds from revolving line of credit   -       10,000  
Repayment of revolving line of credit   -       (20,000 )
Repayment of notes receivable from related parties   -       198  
Payments of contingent consideration   -       (184 )
Payments of indemnity holdback   -       (500 )
Repurchase of stock options   -       (2,330 )
Payments of deferred offering costs   (5,872 )     -  
Proceeds from issuance of common stock upon exercise of stock options   9,350       2,792  
Proceeds from the issuance of common stock upon exercise of early exercisable stock options   10,264       -  
  Net cash provided by financing activities   678,834       190,714  
       
Effect of foreign exchange rates on cash and cash equivalents   43       (296 )
       
  Net increase in cash and cash equivalents   655,197       20,283  
       
Cash and cash equivalents, beginning of period   88,408       63,179  
Cash and cash equivalents, end of period $ 743,605     $ 83,462  
       

 

CROWDSTRIKE HOLDINGS, INC.
               
Non-GAAP Financial Measures with Reconciliation to GAAP
(in thousands, except percentages)
(unaudited)
               
  Three Months Ended October 31,   Nine Months Ended October 31,
    2019       2018       2019       2018  
               
GAAP subscription revenue $ 114,221     $ 57,651     $ 297,787     $ 146,570  
               
GAAP subscription gross profit $ 85,000     $ 40,349     $ 219,929     $ 99,493  
Add: Stock-based compensation expense   1,666       382       3,164       533  
Add: Amortization of acquired intangible assets   61       20       262       222  
Non-GAAP subscription gross profit $ 86,727     $ 40,751     $ 223,355     $ 100,248  
               
GAAP subscription gross margin   74 %     70 %     74 %     68 %
               
Non-GAAP subscription gross margin   76 %     71 %     75 %     68 %
               
               
  Three Months Ended October 31,   Nine Months Ended October 31,
    2019       2018       2019       2018  
               
GAAP total revenue $ 125,119     $ 66,379     $ 329,304     $ 169,369  
               
GAAP loss from operations $ (38,518 )   $ (42,091 )   $ (114,933 )   $ (105,632 )
Add: Stock-based compensation expense   21,966       13,460       55,577       17,403  
Add: Amortization of acquired intangible assets   101       62       385       435  
Non-GAAP loss from operations $ (16,451 )   $ (28,569 )   $ (58,971 )   $ (87,794 )
               
GAAP operating margin   (31 )%     (63 )%     (35 )%     (62 )%
               
Non-GAAP operating margin   (13 )%     (43 )%     (18 )%     (52 )%
               
               
  Three Months Ended October 31,   Nine Months Ended October 31,
    2019       2018       2019       2018  
               
GAAP net loss $ (35,505 )   $ (42,323 )   $ (113,371 )   $ (108,817 )
Add: Stock-based compensation expense   21,966       13,460       55,577       17,403  
Add: Amortization of acquired intangible assets   101       62       385       435  
Less: Gain on settlement of lawsuit   -       -       (1,250 )     -  
Non-GAAP net loss $ (13,438 )   $ (28,801 )   $ (58,659 )   $ (90,979 )
               
Weighted-average shares used in computing net loss per share attributable to common stockholders, basic and diluted   204,096       45,287       128,009       44,344  
               
GAAP net loss per share attributable to common stockholders, basic and diluted $ (0.17 )   $ (0.93 )   $ (0.89 )   $ (2.45 )
               
Non-GAAP net loss per share attributable to common stockholders, basic and diluted $ (0.07 )   $ (0.64 )   $ (0.46 )   $ (2.05 )
               
               
  Three Months Ended October 31,   Nine Months Ended October 31,
    2019       2018       2019       2018  
               
GAAP total revenue $ 125,119     $ 66,379     $ 329,304     $ 169,369  
               
GAAP net cash provided by (used in) operating activities   38,635       (3,639 )     33,836       (38,776 )
Less: Purchases of property and equipment   (29,689 )     (7,596 )     (66,848 )     (21,664 )
Less: Capitalized internal-use software   (1,898 )     (1,841 )     (5,208 )     (5,042 )
Free cash flow $ 7,048     $ (13,076 )   $ (38,220 )   $ (65,482 )
               
GAAP net cash used in investing activities $ (27,262 )   $ (36,486 )   $ (57,516 )   $ (131,359 )
GAAP net cash provided by (used in) financing activities $ (968 )   $ 8,094     $ 678,834     $ 190,714  
               
GAAP net cash used in operating activities as a percentage of revenue   31 %     (5 )%     10 %     (23 )%
Less: Purchases of property and equipment as a percentage of revenue   (24 )%     (11 )%     (20 )%     (13 )%
Less: Capitalized internal-use software as a percentage of revenue   (2 )%     (3 )%     (2 )%     (3 )%
Free cash flow margin   6 %     (20 )%     (12 )%     (39 )%

 

CROWDSTRIKE HOLDINGS, INC.
               
Statements of Operations: GAAP to Non-GAAP Reconciliation
(in thousands)
(unaudited)
               
  Three Months Ended October 31,   Nine Months Ended October 31,
    2019       2018       2019       2018  
               
GAAP cost of revenue $ 37,355     $ 22,274     $ 98,211     $ 60,243  
Less:              
Stock based compensation expense   2,450       435       4,695       689  
Amortization of acquired intangible assets   61       20       262       222  
Non-GAAP cost of revenue $ 34,844     $ 21,819     $ 93,254     $ 59,332  
               
               
GAAP subscription gross profit $ 85,000     $ 40,349     $ 219,929     $ 99,493  
Add:              
Stock based compensation expense   1,666       382       3,164       533  
Amortization of acquired intangible assets   61       20       262       222  
Non-GAAP subscription gross profit $ 86,727     $ 40,751     $ 223,355     $ 100,248  
               
               
GAAP professional services gross profit $ 2,764     $ 3,756     $ 11,164     $ 9,633  
Add:              
Stock based compensation expense   784       53       1,531       156  
Non-GAAP professional services gross profit $ 3,548     $ 3,809     $ 12,695     $ 9,789  
               
               
GAAP Sales and marketing operating expenses $ 68,675     $ 46,614     $ 190,792     $ 123,344  
Less:              
Stock based compensation expense   7,355       2,137       15,511       3,941  
Amortization of acquired intangible assets   30       32       92       111  
Non-GAAP sales and marketing operating expenses $ 61,290     $ 44,445     $ 175,189     $ 119,292  
               
               
GAAP research and development operating expenses $ 35,992     $ 25,968     $ 91,497     $ 62,546  
Less:              
Stock based compensation expense   4,696       6,245       10,353       7,232  
Amortization of acquired intangible assets   10       10       31       102  
Non-GAAP research and development operating expenses $ 31,286     $ 19,713     $ 81,113     $ 55,212  
               
               
GAAP general and administrative operating expenses $ 21,615     $ 13,614     $ 63,737     $ 28,868  
Less:              
Stock based compensation expense   7,465       4,643       25,018       5,541  
Non-GAAP general and administrative operating expenses $ 14,150     $ 8,971     $ 38,719     $ 23,327  
               
               
GAAP loss from operations $ (38,518 )   $ (42,091 )   $ (114,933 )   $ (105,632 )
Add:              
Stock based compensation expense   21,966       13,460       55,577       17,403  
Amortization of acquired intangible assets   101       62       385       435  
Non-GAAP loss from operations $ (16,451 )   $ (28,569 )   $ (58,971 )   $ (87,794 )
               
               
GAAP net loss $ (35,505 )   $ (42,323 )   $ (113,371 )   $ (108,817 )
Add:              
Stock based compensation expense   21,966       13,460       55,577       17,403  
Amortization of acquired intangible assets   101       62       385       435  
Less:              
Gain on settlement of lawsuit   -       -       (1,250 )     -  
Non-GAAP net loss $ (13,438 )   $ (28,801 )   $ (58,659 )   $ (90,979 )
               

Explanation of Non-GAAP Financial Measures

In addition to our results determined in accordance with U.S. generally accepted accounting principles (“GAAP”), we believe the following non-GAAP measures are useful in evaluating our operating performance. We use the following non-GAAP financial information to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and comparability with past financial performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP.

Other companies, including companies in our industry, may calculate similarly titled non-GAAP measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. In addition, the utility of free cash flow as a measure of our financial performance and liquidity is limited as it does not represent the total increase or decrease in our cash balance for a given period.

Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures and not rely on any single financial measure to evaluate our business.

Non-GAAP Subscription Gross Profit and Non-GAAP Subscription Gross Margin

We define non-GAAP subscription gross profit and non-GAAP subscription gross margin as GAAP subscription gross profit and GAAP subscription gross margin, respectively, excluding stock-based compensation expense and amortization of acquired intangible assets. We believe non-GAAP subscription gross profit and non-GAAP subscription gross margin provide our management and investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of operations, as these measures eliminate the effects of certain variables unrelated to our overall operating performance.

Non-GAAP Loss from Operations

We define non-GAAP loss from operations as GAAP loss from operations excluding stock-based compensation expense, amortization of acquired intangible assets, and acquisition-related expenses. We believe non-GAAP loss from operations provides our management and investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of operations, as this metric generally eliminates the effects of certain variables unrelated to our overall operating performance.

Non-GAAP Net Loss per Share Attributable to Common Stockholders, Basic and Diluted

We define non-GAAP net loss per share attributable to common stockholders, as non-GAAP net loss divided by the weighted-average shares outstanding, which includes the dilutive effect of potentially diluted common stock equivalents outstanding during the period. We may periodically incur charges or receive payments in connection with litigation settlements. We exclude these charges and payments received from non-GAAP net loss when associated with a significant settlement because we do not believe they are reflective of ongoing business and operating results.

Free Cash Flow

Free cash flow is a non-GAAP financial measure that we define as net cash used in operating activities less purchases of property and equipment, capitalized internal-use software, acquisition of intangible assets, and cash used for business combinations. We monitor free cash flow as one measure of our overall business performance, which enables us to analyze our future performance without the effects of non-cash items and allow us to better understand the cash needs of our business. While we believe that free cash flow is useful in evaluating our business, free cash flow is a non-GAAP financial measure that has limitations as an analytical tool, and free cash flow should not be considered as an alternative to, or substitute for, net cash used in operating activities in accordance with GAAP. The utility of free cash flow as a measure of our liquidity is further limited as it does not represent the total increase or decrease in our cash balance for any given period. In addition, other companies, including companies in our industry, may calculate free cash flow differently or not at all, which reduces the usefulness of free cash flow as a tool for comparison.

Explanation of Operational Measures

Annual Recurring Revenue

ARR is calculated as the annualized value of our customer subscription contracts as of the measurement date, assuming any contract that expires during the next 12 months is renewed on its existing terms. To the extent that we are negotiating a renewal with a customer after the expiration of the subscription, we continue to include that revenue in ARR if we are actively in discussion with such an organization for a new subscription or renewal, or until such organization notifies us that it is not renewing its subscription.

Magic Number

Magic Number is calculated by performing the following calculation for the most recent four quarters and taking the average: annualizing the difference between a quarter’s Subscription Revenue and the prior quarter’s Subscription Revenue, and then dividing the resulting number by the previous quarter’s Non-GAAP Sales & Marketing Expense. Magic Number = Average of previous four quarters: ((Quarter Subscription Revenue – Prior Quarter Subscription Revenue) x 4) / Prior Quarter Non-GAAP Sales & Marketing Expense.

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