Dublin, Aug. 09, 2019 (GLOBE NEWSWIRE) -- The "Social Customer Relationship Management (CRM) - Market Analysis, Trends, and Forecasts" report has been added to ResearchAndMarkets.com's offering.

Social Customer Relationship Management (CRM) market worldwide is projected to grow by US$204.3 Billion, guided by a compounded growth of 52.8%.

Staying on top of trends is essential for decision makers to leverage this emerging opportunity. The report addresses this very need and provides the latest scoop on all major market segments.

Social Monitoring, one of the segments analyzed and sized in this study, displays the potential to grow at over 55.6%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$48.7 Billion by the year 2025, Social Monitoring will bring in healthy gains adding significant momentum to global growth.

While global megatrends sweeping through the market influence the primary direction of growth, regional markets are swayed by more granular locally unique business drivers. Representing the developed world, the United States will maintain a 72.2% growth momentum.

Within Europe, which continues to remain an important element in the world economy, Germany will add over US$18 Billion to the region's size and clout in the next 5 to 6 years. Over US$8.1 Billion worth of projected demand in the region will come from other emerging Eastern European markets.

In Japan, Social Monitoring will reach a market size of US$2.6 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 47.8% over the next couple of years and add approximately US$28.8 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Competitors identified in this market include, among others, IBM Corporation (USA); Jive Software, Inc. (USA); Lithium Technologies, LLC (USA); Microsoft Corporation (USA); NetSuite, Inc. (USA); Oracle Corporation (USA); Pegasystems, Inc. (USA); Salesforce.com, Inc. (USA); SAP SE (Germany); SugarCRM, Inc. (USA).

Key Topics Covered

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

• Global Competitor Market Shares
• Social Customer Relationship Management (CRM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
• Global Competitor Market Shares by Segment
• Social Monitoring (Solution) Global Competitor Market Share Positioning for 2019 & 2025
• Social Listening (Solution) Market Share Breakdown of Key Players: 2019 & 2025
• Social Mapping (Solution) Competitor Revenue Share (in %): 2019 & 2025
• Social Measurements (Solution) Market Share Shift by Company: 2019 & 2025
• Social Engagement (Solution) Global Competitor Market Share Positioning for 2019 & 2025
• Social Middleware (Solution) Market Share Breakdown of Key Players: 2019 & 2025

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

• Market Facts & Figures
• US Social Customer Relationship Management (CRM) Market Share (in %) by Company: 2019 & 2025
• Social Monitoring (Solution) Market Share Analysis (in %) of Leading Players in the US for 2019 & 2025
• Social Listening (Solution) Competitor Revenue Share (in %) in the US: 2019 & 2025
• Social Mapping (Solution) Market Share Breakdown (in %) of Major Players in the US: 2019 & 2025
• Social Measurements (Solution) Market in the US: Percentage Breakdown of Revenues by Company for 2019 & 2025
• Social Engagement (Solution) Competitor Market Share Breakdown (in %) in the US for 2019 & 2025
• Social Middleware (Solution) Market: Revenue Share Breakdown (in %) of Key Players in the US: 2019 & 2025

CANADA

JAPAN

CHINA

EUROPE

• Market Facts & Figures
• European Social Customer Relationship Management (CRM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025
• Social Monitoring (Solution) Market Share (in %) by Company in Europe: 2019 & 2025
• Social Listening (Solution) Market Share (in %) of Major Players in Europe: 2019 & 2025
• Social Mapping (Solution) Competitor Market Share Analysis (in %) in Europe: 2019 & 2025
• Social Measurements (Solution) Market in Europe: Competitor Revenue Share Shift (in %) for 2019 & 2025
• Social Engagement (Solution) Competitor Market Share (in %) Positioning in Europe for 2019 & 2025
• Social Middleware (Solution) Key Player Market Share Breakdown (in %) in Europe: 2019 & 2025

FRANCE

GERMANY

ITALY

UNITED KINGDOM

REST OF EUROPE

ASIA-PACIFIC

REST OF WORLD

IV. COMPETITION

V. CURATED RESEARCH

For more information about this report visit https://www.researchandmarkets.com/r/2qh4ss

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