Korea Call Center AI Market Anticipated to Reach $350.08 million by 2030 (23.7% CAGR)

Enhanced customer experience and customer response time and improvement in data analytical capabilities drive the growth of the Korea call center AI market.

WILMINGTON, NEW CASTLE, DE, UNITED STATES, March 17, 2025 /EINPresswire.com/ -- The 𝐊𝐨𝐫𝐞𝐚 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐈 𝐌𝐚𝐫𝐤𝐞𝐭 𝐒𝐢𝐳𝐞¹ was valued at $42.14 million in 2020, and is projected to reach $350.08 million by 2030, registering a CAGR of 23.7% from 2020 to 2030. Korea's top telecom company also looks forward to acquiring the capabilities to identify vulnerable high risk groups in case of a pandemic or group infection and promote an effective use of limited medical resources such as medical personnel and test kits. South Korea is developing its AI capabilities and has expressed its ambition to position itself as a global contender in the AI technologies market. Government of South Korea (ROK) officials perceive AI as a crucial element for the country's

𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐒𝐚𝐦𝐩𝐥𝐞 𝐑𝐞𝐩𝐨𝐫𝐭 (𝐆𝐞𝐭 𝐅𝐮𝐥𝐥 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐢𝐧 𝐏𝐃𝐅 - 64 𝐏𝐚𝐠𝐞𝐬) 𝐚𝐭: https://www.alliedmarketresearch.com/request-sample/A13672

By deployment, the Korea call center AI market share² was dominated by the cloud segment in 2020, and is expected to maintain its dominance in the upcoming years, owing to growing popularity of interactive voice response (IVR) solutions to enable quick resolution of queries over calls. Software allows customers to resolve product-related matters by themselves rather than depending on customer care executives.

Based on industry vertical, the telecom sector held the highest share in 2020, accounting for more than two-fifths of the total share, and is projected to maintain its dominance by 2030. However, the healthcare segment is expected to portray the fastest CAGR of 30.0% during the forecast period.

𝐁𝐮𝐲 𝐍𝐨𝐰 & 𝐆𝐞𝐭 𝐄𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐃𝐢𝐬𝐜𝐨𝐮𝐧𝐭 𝐨𝐧 𝐭𝐡𝐢𝐬 𝐑𝐞𝐩𝐨𝐫𝐭 : https://www.alliedmarketresearch.com/korea-call-center-ai-market/purchase-options

𝐓𝐡𝐞 𝐤𝐞𝐲 𝐩𝐥𝐚𝐲𝐞𝐫𝐬 𝐩𝐫𝐨𝐟𝐢𝐥𝐞𝐝 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐫𝐞𝐩𝐨𝐫𝐭 𝐢𝐧𝐜𝐥𝐮𝐝𝐞

𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐩𝐥𝐚𝐲𝐞𝐫𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐊𝐨𝐫𝐞𝐚 𝐜𝐚𝐥𝐥 𝐜𝐞𝐧𝐭𝐞𝐫 𝐀𝐈 𝐦𝐚𝐫𝐤𝐞𝐭 𝐚𝐧𝐚𝐥𝐲𝐳𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐢𝐧𝐜𝐥𝐮𝐝𝐞 𝐂𝐨𝐠𝐧𝐞𝐱, 𝐎𝐦𝐫𝐨𝐧, 𝐁𝐚𝐬𝐥𝐞𝐫, 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐈𝐧𝐬𝐭𝐫𝐮𝐦𝐞𝐧𝐭𝐬, 𝐊𝐞𝐲𝐞𝐧𝐜𝐞, 𝐓𝐞𝐥𝐞𝐝𝐲𝐧𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬, 𝐒𝐨𝐧𝐲, 𝐈𝐧𝐭𝐞𝐥, 𝐓𝐞𝐱𝐚𝐬 𝐈𝐧𝐬𝐭𝐫𝐮𝐦𝐞𝐧𝐭𝐬, 𝐚𝐧𝐝 𝐁𝐚𝐮𝐦𝐞𝐫 𝐎𝐩𝐭𝐫𝐨𝐧𝐢𝐜.

On the basis of component, the solution segment dominated the Korea call center AI market share in 2020, and is expected to continue this trend during the forecast period. This is attributed to colossal adoption of chatbots/IVAs across various operations. Currently, BFSI has the highest adoption of call center platforms and solutions as compared to other verticals. Call center AI solutions help financial institutions in flawlessly connecting with customers, improving customer experience, and lowering the response time, thereby increasing the overall efficiency.

Based on component, the solutions segment contributed to the largest share in 2020, accounting for more than three-fifths of the total share, and is projected to maintain its leadership status during the forecast period. However, the services segment is expected to manifest the largest CAGR of 28.5% from 2021 to 2030.

The report offers detailed segmentation of the Korea call center AI market based on component, deployment, and industry vertical.

𝐆𝐞𝐭 𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐞𝐝 𝐑𝐞𝐩𝐨𝐫𝐭𝐬 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮'𝐫𝐞 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬: https://www.alliedmarketresearch.com/request-for-customization/A13672

The Korea Call Center AI Market report provides an extensive analysis of changing market dynamics, top segments, top investment pockets, regional landscape, value chain, and competitive scenario. Enhanced customer experience and customer response time and improvement in data analytical capabilities drive the growth of the Korea call center AI market. However, high installation and training costs along with rise in privacy and security concerns hinder the market growth. On the other hand, the surge in interest in AI technologies and rise of social media platforms create new opportunities in the coming years.

Enhanced customer experience and customer response time and improvement in data analytical capabilities drive the growth of the Korea call center AI market. However, high installation and training costs along with rise in privacy and security concerns hinder the market growth. On the other hand, the surge in interest in AI technologies and rise of social media platforms create new opportunities in the coming years.

𝐈𝐧𝐪𝐮𝐢𝐫𝐲 𝐁𝐞𝐟𝐨𝐫𝐞 𝐁𝐮𝐲𝐢𝐧𝐠: https://www.alliedmarketresearch.com/purchase-enquiry/A13672

Based on industry vertical, the telecom sector held the highest share in 2020, accounting for more than two-fifths of the total share, and is projected to maintain its dominance by 2030. However, the healthcare segment is expected to portray the fastest CAGR of 30.0% during the forecast period.

𝐎𝐭𝐡𝐞𝐫 𝐓𝐫𝐞𝐧𝐝𝐢𝐧𝐠 𝐑𝐞𝐩𝐨𝐫𝐭𝐬:

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David Correa
Allied Market Research
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¹ https://www.alliedmarketresearch.com/korea-call-center-ai-market-A13672
² https://www.globenewswire.com/news-release/2021/10/12/2312184/0/en/Korea-Call-Center-AI-Market-to-Reach-350-08-Million-by-2030-Allied-Market-Research.html