For immediate release: March 11, 2013

For more information, contact: Amy Yeager Association of Research Libraries 202-296-2296 amy@arl.org

ARL and the Canadian Association of Research Libraries (CARL) are pleased to announce the participants in the 2013 Service Quality Evaluation Academy, to be held March 11–15 in New Orleans, Louisiana. The academy is an intensive five-day program cosponsored by ARL and CARL that focuses on introductory qualitative and quantitative methods for collecting and analyzing library service quality data. It is designed for librarians across library types and organizational structures who have a strong commitment to service quality assessment efforts. A talented group of colleagues are in the 2013 class:

• Maria Accardi, Indiana University Southeast

• Wendi Ackerman, Upstate Medical University

• David Alexander, University of South Dakota

• Jackie Belanger, University of Washington

• Cecilia Botero, University of Florida

• Diane Bruxvoort, University of Florida

• Jeremy Buhler, University of British Columbia

• Dana Craig, York University

• Mary Edwards, University of Florida

• Susan Edwards, University of California, Berkeley

• Joe Fennewald, Pennsylvania State University

• LeiLani Freund, University of Florida

• M. Katherine Fuller, University of Connecticut

• Liz Hayden, University of Ottawa

• Ken Johnson, Appalachian State University

• Kristin Johnson, Alamo Colleges, Northwest Vista College

• Julie Jones, McGill University

• Lari Langford, University of Toronto

• Klara Maidenberg, Scholars Portal, Ontario Council of University Libraries

• Gina Matesic, Wilfrid Laurier University

• Regina Mays, University of Tennessee

• Polly Mumma, Des Moines Area Community College

• Linda Naru, University of Illinois at Chicago

• Paul Neuhaus, Santa Clara University

• Cindy Pierard, New Mexico State University

• Devin Savage, Northwestern University

• Sonya Shepherd, Georgia Southern University

• Craig Schroer, University of West Georgia

• Christine Tobias, Michigan State University

• Billie Walker, Pennsylvania State University

More information is available on the Service Quality Evaluation Academy website.

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The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.

The Canadian Association of Research Libraries (CARL) is the leadership organization for Canada’s research library community. The Association’s members are the 29 largest Canadian university libraries as well as two federal national libraries (Library and Archives Canada, and the Canada Institute for Scientific and Technical Information [CISTI]). CARL strives to enhance the capacity of Canada’s research libraries to partner in research and higher education, seeking effective and sustainable scholarly communication and public policy encouraging of research and broad access to scholarly information. CARL is on the web at http://www.carl-abrc.ca/.